Frequently Asked Questions
Everything you need to know about our premium western outerwear and apparel.
What materials are used in Schaefer Outfitter products?
We pride ourselves on using premium, durable materials including 15 oz. Brushcloth cotton, genuine Fenceline canvas, and high-quality American wool to ensure our gear withstands the rigors of ranch life.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days via UPS or USPS.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Are your products made in the USA?
A significant portion of our line is proudly handcrafted in the USA. We are committed to supporting American craftsmanship and indicate the origin on each specific product page.
How do I care for my waxed canvas jacket?
Waxed canvas should never be machine washed or dry cleaned. Simply hose it off with cold water and use a soft brush for debris. Re-wax periodically with our specialized refinishing ointment to maintain water resistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, and Shop Pay installments.